Pursuant to art. 52 of “codice del Consumo”, in addition to your other rights, you can withdraw from this contract without just cause and receive a refund of the price paid, subject to the exceptions referred to in art. 59 of “Codice del Consumo” (for example, for the purchase of specially customized, engraved or individualized products; for the supply of sealed items that cannot be returned for sanitary or hygienic reasons which have been removed after delivery, etc., unless such products were already damaged or defective at the time of delivery or have been delivered incorrectly). The right of withdrawal must be exercised within THIRTY (30) days from the day the products purchased on Luppinogioielli.com were received. The products must be returned FREE OF CHARGE within THIRTY (30) days from the day of communication of the withdrawal, by shipment of the package, by the courier indicated by Luppino Gioielli (DHL), or by another courier, only after having communicated it via email to the address orders@luppinogioielli.com. In any case, the withdrawing party undertakes to return the product by organizing the shipment and / or the relative return methods and being aware that the costs of returning the product are borne by LUPPINO GIOIELLI SRLS. The right of withdrawal can only be exercised by Consumers, or only by natural persons acting for purposes unrelated to their business or professional activity.

Conditions for exercising the right of withdrawal
In addition to compliance with the above terms, the right of withdrawal is understood to be exercised correctly if the following additional conditions are fully met:
a) the withdrawing party may use the enclosed withdrawal form, or submit any other explicit declaration of his decision to withdraw from the contract and electronically send the withdrawal form or any other explicit declaration to orders@luppinogioielli.com.
The communication can also be sent by registered letter with return receipt to the address of the LUPPINO GIOIELLI jewelry store, via Carusa, 32 – 89027 S.EUFEMIA D’ASPROMONTE (RC);
b) the withdrawing party must observe the necessary diligence in the care of the products in his possession, in case of non-fulfillment, we reserve the right to deduct the cost of any deterioration of the products, up to the price competition, from the amount to which he would otherwise be entitled to refund title;
c) the products must be returned in their original packaging;
d) the returned products must be sent to LUPPINO GIOIELLI in a single shipment. LUPPINO GIOIELLI, in fact, reserves the right not to accept items of the same order returned and shipped at different times.
If all the required conditions have been met, LUPPINO GIOIELLI will refund the price of the products purchased including shipping costs.
The buyer will be contacted if the return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your own expense. In case of refusal of this shipment, LUPPINO GIOIELLI reserves the right to keep the products and the corresponding amount for the purchase of the products.

Refund times and methods
After LUPPINO GIOIELLI has received the return and checked that all the requirements have been met, the buyer will receive an e-mail confirming acceptance of the return. Whatever the payment method used (credit card, bank transfer), the refund is activated by LUPPINO GIOIELLI in the shortest possible time, and in any case within six (6) days from the date on which it became aware of the exercise of the right to withdrawal, once it has been verified that the withdrawal took place in compliance with the above conditions.
The actual time for crediting or returning the sums paid for the purchase of the products depends on the payment method used:

– Purchase by credit card: the time required to view the refund depends on the institution that issued the card. The value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest.
– Purchase via PayPal: the refund will be made to the PayPal account and will be immediately visible. The actual refund on the credit card from the PayPal account depends on the institution that issued the card.
– Payment by cash on delivery: it is possible to request the crediting of the amount by transfer to the bank and / or postal current account in the name of the buyer and / or by another method agreed by e-mail by contacting the address ordini@luppinogioielli.com.
– Payment by bank transfer: the reimbursement takes place on the current account that issued the transfer, so the repayment time depends on the times of the banks involved; normally the re-credit takes place within a maximum of TEN (10) days.

In the case of a gift, the reimbursement of the sums will be made to the person who made the payment.
As required by art. 56 comma 3 del D.Lgs 206/2005, modified by D.lgs 21/2014, LUPPINO GIOIELLI may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to LUPPINO GIOIELLI. * Detailed information can be found on the page in the original language